YES! We Are Always Recruiting!...and open to a conversation with you!

Receptionist and Customer Service Representative - 

Full time Role or Part Time.

PURPOSE

• WOW our customers by going above and beyond what they expect
• Fill our schedule with happy customers
• Provide excellent first impression, warm welcome, and make customers feel cherished
• Extend our brand awareness and reputation for helping people stay active and healthy
• Support the Clinicians in the clinic with administration support

Skills and abilities:

SALES

• Excellent phone skills to convert callers into customers
• Invested in customer’s journey from new client to loyal client
• Strong knowledge of the health and wellness field desired to fully understand customer benefits

COMMUNICATION

• Demonstrated warm and empathetic personality over multiple communication modalities
• Excellent verbal and written communication skills
• Loves social media, enjoys taking pics and making videos to promote our products and services

PROBLEM SOLVING

• Fast learner, self-starter and highly organised team member
• Ability to prioritise work and execute tasks in parallel
• Meticulous attention to detail with an overall passion for continual improvement

PEOPLE PLEASER

• Team Cheerleader; Willing to lead or support the team as needed
• Demonstrated customer service skills
• Enjoyment in doing what IT takes to help people

TECHNICAL

• Computer savvy and comfortable embracing new technology that supports the business
• Experience working with a CRM and Scheduling software (Mindbody). Ability to operate hoot suite and social media accounts…all a plus

FRONT DESK

• Check-in patients and set them up to relax, converse and enjoy their time waiting for their appointment
• Assisting patients/clients with: filling out Registration forms
• Scheduling their appointments
• Updating patient records
• Verifying insurance
• Ability to confidently seek payment
• General administrative support and admin tasks
• Stock ordering
• Some project management possibilities

Requirements:

• 2 years Communications, Psychology or related field preferred
• 2 years experience in sales, reception, customer service or health industry preferred

Salary circa 21-23k per annum dependant on experience

Full time 40 hours or part time hours TBC. Salary pro rata for part time

We are open 8am-8pm Monday to Thursday. 8am-7pm Fridays and 9-2pm Saturday ad hoc. Reception rota schedule to be between these hours.

• Applicants must ideally live close to where we are or with good transport links.

If you are interested please send in your CV and add a cover letter to the email address above

MSK Physiotherapist

The Position:

• We’re looking for a Dynamic and Friendly Physiotherapist.
• Ideally with Private Practice experience and a proven track record of working independently.
• Proven ability to manage a patient caseload
• Proven networking ability with local consultants
• Candidates with 1-5 years experience and beyond will be considered.
• Qualifications in Acupuncture and Pilates (Mat and Equipment) would be advantageous, although training will be provided for exceptional candidates.

Interested?

This is a Full Time Position. Remuneration will be based on skills and experience. The range will be from 32-50k per annum. In addition there is a quarterly bonus scheme in place. Yearly CPD budget. Regular in-service training. Employed and self-employed applications will be considered.

Applicants are required to work Monday-Friday shift rota pattern between the hours of 8am - 8pm and selected Saturday's when required on an ad hoc basis (9am-2pm).

• Applicants must be able to work between our clinics and ideally live close to where we are located or with good transport links to our clinic
• A car is required if you are considering our Berkshire venues. Bracknell RG12 and Windsor SL4. There is parking on site in Bracknell but not Windsor.

If you are interested please send in your CV and add a cover letter to the email address above